Recent research shows feedback discussions are the least enjoyed management task second only to firing someone. (source: Gallup)

So how have we got to this point? How has having a direct, real and necessary conversation with staff, clients or suppliers become so hard?

In a nutshell, we have been shown processes without considering the human element in the discussion. In this one-day development program you will learn the science of human behavior, non-verbals and advanced communication techniques designed to:

• de-personalize tough feedback
• uncover some root causes of difficult behaviour
• craft behaviour modification strategies
• avoid the language that causes conflict
• help you get clear with your requests
• show you the best way to be assertive in any situation

Dealing with the Tough Stuff can show you how not only to survive the tough conversations, but to thrive within them, leading to more productive performance discussions and substantially less conflict.

What we do

• Consultancy Services
• Keynote Speaking
• Facilitation
• Executive Mentoring
• Coaching
• Training Programs